How do I make an appointment?

To make an appointment, phone or send an email using the Contact details here. This is a good opportunity for you to ask any questions you may have and find out more about what to expect. Some more information about making appointments is provided here.

What can I expect in the first session?

Sometimes people can feel a bit anxious about the first appointment because they don’t know what to expect. That is a completely normal feeling.

At the first appointment we spend some time talking about what has brought you to counselling at this time. This is a good opportunity for you to get to know Melinda and hopefully feel more comfortable about coming back again.

As well as helping you to feel comfortable with the counselling process, the first appointment will focus on setting some goals for counselling and making a plan that suits you. It will also involve filling out some basic forms.

Is there a cost?

This is a fee paying service, however there are some circumstances where you may not need to pay a fee or your fee may be reduced. For more information about fees, see the Appointments page.

How long do the appointments last?

Appointments are booked for up to 55 minutes each session. Sometimes the first session will last a little longer if needed.

It is important that you are on time for your appointment, otherwise your time may have to be cut short. There are usually other appointments booked in before and after yours. If you are more than 20 minutes late your appointment may be cancelled.

How many appointments will I need?

This will depend on your individual circumstances. Some people only need one or a few sessions to get the help they need. Other people benefit from attending more sessions for a variety of reasons. People who have experienced trauma, for example, may benefit from engaging in longer term therapy, which is available with Hope Counselling Service. This is something that can be discussed at your initial appointment.

Can I bring a parent?

If you are a young person and would like to bring your parent or carer for support to your first session, you are able to do so. This may help you to feel at ease and/or your parent/carer may be able to offer insight and information that is relevant to your counselling experience.

Can I bring my partner?

If you would like to attend counselling with your partner to address issues within your relationship, you can discuss this with Melinda and seek advice on the best approach for you and partner. However, please be aware that ongoing couple counselling is not available with Hope Counselling Service at this stage.

Why should I see a counsellor?

There are many reasons why a person might seek counselling.  Some people choose to see a counsellor to seek guidance on a difficult life decision, or to help work towards goals. Others seek support for relationship difficulties or breakdown, or experiencing the loss of a loved one. Some other difficulties you might seek help for are: low mood or mood swings, feelings of fear or anxiety, addiction, emotional difficulties, issues with self harm, or thoughts of suicide. A person can also benefit from counselling after experiencing a traumatic event, or if they are struggling with difficulties experienced in the past. However there are many reasons why someone might see a counsellor.

Although counselling will not change what has already happened, it can help to reduce the impact it has on your present and your future. Check out  the blog titled ‘Why seek counselling?’ for some more information.

What if I need to cancel my appointment or if I don’t turn up?

There may be a cancellation fee for missed appointments.

Although ‘life happens’ and sometimes you have to cancel appointments, you are asked to give us as much notice as possible. There is usually a waiting list and your appointment time could be used by someone else who is waiting.

If you miss more than two appointments without making contact, any future appointments you have may be cancelled.

What if I am in crisis between sessions?

Hope Counselling Service can not offer crisis support. There are various options for you to seek help when in crisis at any time of day or night.

Lifeline Australia –  13 11 14

Beyondblue 1300 22 4636

Kids Helpline  – 1800 55 1800

If you are in need of immediate medical or emergency assistance  – please call 000


Check out the Resources Page for information on various mental health support services.


If you would like to find out more, call, text or email today to start the conversation. If you are unsure where to start, Melinda can help you decide on a course of action that is suited to your specific situation.

Use the details on the contacts page to get in touch now.