How do I make an appointment?

To make an appointment, phone us or send an email using the Contact details here. This is a good opportunity for you to ask any questions you may have and find out more about what to expect. Some more information about making appointments is provided here.

What can I expect in the first session?

Sometimes people can feel a bit anxious about the first appointment because they don’t know what to expect. That is a completely normal feeling.

At the first appointment we spend some time talking about what has brought you to counselling at this time. This is a good opportunity for you to get to know your counsellor and hopefully feel more comfortable about coming back again.

As well as helping you to feel comfortable with the counselling process, the first appointment will focus on setting some goals for counselling and making a plan that suits you. It will also involve filling out some basic forms.

How much does it cost?

Information about fees can be found in the Appointments section on this site.

How long do the appointments last?

Appointments last for up to 55 minutes each session. Sometimes the first session will last a little longer if needed.

It is important that you are on time for your appointment otherwise your time may have to be cut short. We usually have other  appointments booked in before and after yours. If you are more than 20 minutes late your appointment may be cancelled.

How many appointments will I need?

This will depend on your individual circumstances. Some people only need one or a few sessions to get the help they need. However other people benefit from attending more sessions for a variety of reasons. This is something that we regularly discuss throughout the counselling process.

Can I bring a parent?

If you are a young person and would like to bring your parent/s for support, you are able to do so. This may help you to feel at ease and/or your parents may be able to offer insight and information that is relevant to your counselling experience.

Can I bring my partner?

If you would like to attend counselling with your partner to address issues within your relationship, you can discuss this with your counsellor and seek advice on the best approach for you and partner. Please note that we are not a specialist couple counselling service.

Why should I see a counsellor?

There are many reasons why a person might seek counselling.  Some people see a counsellor for things such as seeking guidance on a difficult life decision. Others seek support for relationship difficulties or breakdown. Some other difficulties you might seek help for are: low mood or mood swings, feelings of fear or anxiety, addiction, emotional difficulties, issues with self harm, or thoughts of suicide. However there are many reasons why someone might see a counsellor.

Check out some of the services that are offered for Young People and Adults, as well as our blog titled ‘Why seek counselling?’ for some more information.

What if I need to cancel my appointment or if I don’t turn up?

There is a cancellation fee for missed appointments.

Although we know that life happens and sometimes you have to cancel appointments, we do ask that you give us as much notice as possible. We usually have a waiting list and may be able to offer your appointment time to someone else who is waiting.

If you miss more than two appointments without making contact, any future appointments you have may be cancelled.

What if I am in crisis between sessions?

Hope Counselling Service NSW is not able to offer crisis support. There are various options for you to seek help when in crisis at any time of day or night.

Lifeline Australia –  13 11 14

Beyondblue 1300 22 4636

Kids Helpline  – 1800 55 1800

If you are in need of immediate medical or emergency assistance  – please call 000


If you would like to find out more, call or email us today to start the conversation about how we can help you. If you are unsure where to start, we can help you decide on a course of action that is suited to your specific situation.

Use the details on our contacts page to get in touch now.