How can I make an appointment?

You can enquire about making an appointment simply by making contact.

At this time we will be able to discuss your needs for counselling and make a plan to get started. It will also be a good opportunity for you to ask any questions you might have.

PLEASE NOTE THIS SERVICE CURRENTLY HAS A LONG WAIT TIME OF APPROXIMATELY 6 MONTHS. If you would like to discuss being placed on this wait list please get in contact.


How does Online counselling work?

To engage in online counselling, you need have access to a device such as a computer, laptop or tablet (or phone if there is no alternative) with a camera, microphone and speakers, and reliable internet.

You do not need to sign up for an account to join a telehealth meeting. On the day of your appointment, you will receive an email with the link to your private meeting.

You would need to spend 5-10 minutes prior to your appointment to set up a comfortable, quiet and private space where you won’t be interrupted. Grab a glass of water or warm drink, cushions, a blanket if it is cold, pen and paper for notetaking, and perhaps keep some tissues nearby.

This way you get to be comfortable in your own home, with no need to incorporate travelling time.

If you are unsure about privacy, perhaps because you have other people in the home during the day, you can reach out to discuss any concerns and chat about some alternative options that might work better for you.

How much will it cost?

This is a fee paying service. The cost for a one hour counselling session will depend on your circumstances. This can be discussed in more detail when you contact us.

Medicare Rebates are available when you have a Mental Health Care Plan, which can be accessed from your GP, psychiatrist or paediatrician. This is provided under the Better Access Initiative.

A limited number of free sessions may be available for eligible people under the following programs:

  • Primary Health Network Mental Health Service (PHNMHS) provides free counselling to people who may not have access to other mental health services due to financial barriers. Click here to find out more.
  • Victims Services NSW provide access to free counselling for people who have been a victim or witness of a crime in NSW. To find out more about this, click here.
  • Bulk billing is available for Low Income Earners when you have a Mental Health Care Plan.  Please note there are a limited number of these spaces available.

To find out more about our fees, as well as eligibility and availability of these services through Hope Counselling Service NSW, please get in Contact.

Please check out the FAQs for more information on what to expect at your first appointment.

If you have any other questions, please get in touch via the Contact page or call  us on 0403 065 254.